![]() ![]() No apology, no empathy her tone of voice horrible. I asked them to listen to the recording on how I was spoken to from the initial conversation up to the situation we were in. Are you kidding me!!? What a birthday!!! I started getting so upset explaining that I did not make threats I just want heat and as fast as security came up, maintenance could of come up. Wouldn’t you know it, security came up within 5 minutes saying that I threatened the employee. She immediately said I’m sending security up to throw you out. She became hostile and combative to which I screamed I want heat with a profanity. I explained that she was nasty and I would like to speak to a manager. She proceeded to get a nasty attitude telling me there was nothing she could do. I recalled and got the same lady on the phone. It’s no 11pm birthday night and I’m wearing layers of flannels literally quivering. I spoke with a woman who immediately became hostile and said that she was putting the service call through and they should be up “soon”. the room was freezing!!! After several times of trying I asked the operator to transfer me. I called several times to which I received an automated message saying no one was available to assist. I had such a poor experience with customer service over this past weekend while celebrating my birthday.
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